Hyphen

Hyphen builds the Makeline system, a modular solution that automates bowl production. The Makeline “counter” consists of an upper section where staff hand-prepare orders and a lower section that auto-assembles the orders on a conveyor system. A suite of sensors, LiDAR, and vision systems guide the meal from start to finish, monitoring everything from temperature to weight, ensuring precisely portioned and perfectly plated meals every time. A digital backsplash alerts staff when ingredients are low, and the configuration is fully customizable: Operators simply log into Culinary OS, Hyphen’s operating system, and drag-and-drop new ingredients. The software recalibrates the feeders so they can dispense ingredients with new material properties.

Hyphen offers Makeline on a subscription-based robotics-as-a-service (RaaS) pricing model that scales based on the volume of orders a restaurant places per year. Pricing is tiered, and cost-per-meal decreases as order throughput increases. As such, Makeline becomes an operating expense that scales based on demand. The company charges a small upfront fee for transportation and installation (the solution doesn’t require any retrofitting). RaaS contracts include continuous machine monitoring and maintenance services.